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Author
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Chibange, Debra. D
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Title
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The Effects of Supplier Relationship Management on Availability of Raw Materials. Case Study of Zimbabwe National Water Authority (ZINWA)
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Abstract
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The aim of the project was to find out the effects of supplier relationship Management on the
availability of raw materials. Case study of ZINWA. The research employed a descriptive design
and used questionnaires to collect relevant data. Data collected was qualitative in nature, which
was then analyzed through content analysis and presented using tables and percentages. The goal
of the research was to identify the effects of trust-based relationships on the availability of raw
materials at ZINWA, to examine the impact of supplier development on the quality of raw
materials being supplied at ZINWA, to assess how supplier involvement impacts delivery time
and availability of raw materials. The population sample of the research was carried out from the
following departments Human Capital Management, Information Technology, Designs and
engineering, Corporate Communications Management, Finance, Water Quality and procurement
and stores. Primary data was obtained through self-administered structured questionnaires through
emailing. Percentages, frequency distributions, bar charts, means and standard deviations were
used to analyze questionnaire in the Category of Section A, B, C, D. Furthermore, the Researcher
used Statistical Package for Social Sciences (SPSS) to explain the relationship between the
independent and dependent variables in the questionnaire and where Trust based relationships,
Supplier development, supplier involvement were used as the independent variables whilst
availability of raw materials was used as the dependent variable. The research has confirmed that
Supplier Relationship management is very crucial in securing raw materials. All parastatals around
the world, are advised to use this concept of Supplier relationship management so as to be able to
reap the advantages. The research was faced by several limitations which included: lack of
financial funds and non-financial resources and enough time to move around to different
departments since ZINWA has about 7 Catchments and more than 20 service stations, some
respondents did not agree to cooperate in providing required information needed by the researcher
due to fear of harassment. They feared that this could be used against their organization regardless
of the researcher’s reassurance to them that their responses were to be kept confidential, given the
busy schedule of the managers of the sampled departments of ZINWA it was difficult to administer
questionnaires to them, the researcher patiently waited until the managers were free and book
BINDURA UNIVERSITY OF SCIENCE EDUCATION B193294B
Page 7 of 57
appointed with them and did not give up coming over and again until an adequate response rate
was achieved. The researcher therefore opines that additional studies can be conducted on other
sectors of the economy like the government institutions, service industry and or the motor vehicle
manufacturing sector among other sectors.
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Date
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2023
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Publisher
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BUSE
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Keywords
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Supplier Relationship Management
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Supervisor
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Mr. Bindu
CHIBANGE DEBRA.pdf