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Author
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Tenhedzi, Delight. K
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Title
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An Assessment on the Impact of Outsourcing Operations on Organizational Productivity: The Case of Mining Companies in Mashonaland Central Province, Zimbabwe
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Abstract
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This research majored on exploring the benefits, challenges and opportunities that outsourcing
brings in mining sector. It entailed looking at the advantages and opportunities provided by
outsourcing, examining the dangers and difficulties associated with it, identifying the essential
elements for its success, and developing suggestions for how, when, and why mining businesses
should outsource their operations. The researcher got a deeper understanding of both theoretic and
applied information on outsourcing. Literature was revealed with much focus on the drive for
outsourcing, benefits, difficulties faced, and procedures for guaranteeing success. Fourthly three
individuals were chosen from three departments using a stratified random sample procedure.
According to the report, the mining industry outsources tasks including engineering,
transportation, catering, cleaning, audit (which is required by law), IT, and security. The need to
deploy specialized expertise, maintain flexibility, and concentrate on essential competences are
some justifications for outsourcing. Since their attention was distracted from routine duties like
cleaning and security, top management was free to concentrate on formulating and implementing
strategies as a result of outsourcing. Relying on contractors, being unable to manage quality and
expenses, and having personal information leaked are some drawbacks of outsourcing. The study
made clear that responsibility, transparency, and effective communication are all necessary for
outsourcing to be successful. The researcher suggested that adopting expert procurement
techniques was necessary. Fundamental levels of internal procurement procedures are hampered
by layers of bureaucracy. A highly centralized policy has also not only failed to stop corruption,
but has actively helped it to flourish. The researcher suggested conducting additional investigation
on the outsourcing issue. This was because the study only looked at a small number of mining
enterprises; a subsequent study might look at the mining industry in Zimbabwe as a whole, the
southern region of Africa, etc. It would be ideal if a scientific institute conducted a more thorough
investigation.
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Date
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2021
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Publisher
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BUSE
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Keywords
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Impact
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Outsourcing Operations
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Supervisor
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N/A
