The Impact of E-Procurement on Performance: Case Study of Zimbabwe Revenue Authority (ZIMRA) in Mashonaland Central · Electronic Theses and Dissertations

Author

Mudzingwa, Gilbert

Title

The Impact of E-Procurement on Performance: Case Study of Zimbabwe Revenue Authority (ZIMRA) in Mashonaland Central

Abstract

E-procurement has grown in popularity across the globe, especially with the development of technology. The goal of this study was to determine how e-procurement affected Zimbabwe Revenue Authority’s (ZIMRA) performance. The study specifically aimed to ascertain the impact of e-sourcing, e-ordering, e-contracting and e-information sharing on performance at ZIMRA. The study was guided by three theories: The Resource Based View theory, Innovation Diffusion theory, and Transaction Cost theory. The Resource Based View theory explained how e-procurement was viewed as a technology resource, and the Innovation Diffusion theory explained how that resource was adopted. The 60 members of the committee who worked on procurement management were the target population. A sample of 52 respondents was chosen using a combination of cluster, random, and purposeful sampling. A quantitative research approach was used to collect primary data from 40 respondents utilizing simple sampling and an online survey, after which the data was evaluated. The analysis was carried out using an SPSS data analysis tool. Pilot data from 10 respondents was used to test the validity of the questionnaires, and the results showed internal consistency (alpha coefficients greater than.701). Utilizing qualified reviewers, the content validity test was conducted. According to the study’s findings, adopting e-sourcing, e-ordering, e contracting, and e-information sharing improves ZIMRA’s performance. The study also demonstrates how e-procurement practices help ZIMRA Company perform better and operate more effectively and efficiently. Policymakers participating in the government of Zimbabwe’s procurement process may use the findings. The findings of this study may inspire additional investigation by researchers.

Date

2023

Publisher

BUSE

Keywords

Performance

E-Procurement

Supervisor

N/A