The Impact of Supplier Selection on Organisational Perfomance: A Case Study of Coca Cola – Transport Services · Electronic Theses and Dissertations

Author

Musasike, Munashe

Title

The Impact of Supplier Selection on Organisational Perfomance: A Case Study of Coca Cola – Transport Services

Abstract

The purpose of this study is to examine the impact of supplier selection on
organizational performance. This research examines the supplier selection
criteria available at Coca Cola Transport services as well as how the supplier
selection impacts on organizational performance. Previous studies have focusedon price, quality, delivery and communication as the basic criteria in
supplier selection. However, little research has been done to cover aspects like reputation, business ethics as well as government policies. Centralized supplier recruitment has negatively affected most organizations therefore; a study on how this centralized process influences the performance of Transport services as a strategic business unit is important. Based on previous researches, the results show that the most commonly used criteria are competitive pricing, delivery service, product quality and supplier capability which are more significant relating to the organizational performance. Nevertheless, greater emphasis should be
placed on supplier involvement because the intangible criteria have significantly
impact on the organizational performance. Consequently, supplier performance
does not have the mediating effect on the relationship between supplier selection
criteria, supplier involvement and organizational performance. The researcher
focused mainly on qualitative research design and a sample of 44 respondents at
Coca Cola Transport Services was selected using stratified random and random
sampling. In summary, the present study provides guidelines for the business
units to analyze the selection decisions and also shows the dimensions of
supplier selection and supplier involvement applicable to the beverages transport industry. Thus, this study will contribute to better purchasing strategies and greater buyer-supplier performance.

Date

2022

Publisher

BUSE

Keywords

Supplier Selection

Supervisor

N/A