An Evaluation on the Impact of Information and Communication Technology on Zimbabwe's Star-Rated Hotels' Procurement Performance
- Author
- Koki, Serene
- Title
- An Evaluation on the Impact of Information and Communication Technology on Zimbabwe's Star-Rated Hotels' Procurement Performance
- Abstract
- Managers are turning to ICT to improve services for customers, enterprises, and visitors as well as increase internal efficiencies by reducing costs and raising productivity in order to face today's operational difficulties. A Pearson's product moment correlation analysis was used in the study to determine the correlation between the variables. To demonstrate how ICT affects procurement performance in Zimbabwe's star-rated hotels, regression analysis was also done. Supplierselection and development plans, participation in the early stages of brand building, information flow (documentation, reporting, and communication), supplier performance tracking and assessment, and supplier development all have an impact on the procurement performance in the star-rated hotels in Zimbabwe. The study makes the suggestion that the firms should be cognizant of the dynamic business environment that determines the level of competition they face. The use of contemporary technology in procurement processes must be accepted if star-rated hotels are to achieve the best performance in the process. The study suggests that hotels with star ratings should hire procurement workers who have earned professional qualifications.
- Date
- 2022
- Publisher
- BUSE
- Keywords
- procument
- Supervisor
- NA
- Item sets
- Department of Economics
- Media
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Sereni Koki.pdf