A performance measurement framework to enhance the success of State-Owned Enterprises in Zimbabwe.

Author

Ndebele, Bongani

Title

A performance measurement framework to enhance the
success of State-Owned Enterprises in Zimbabwe.

Abstract

The aim of the study was to come up with a performance measurement framework that can
enhance success of State-Owned Enterprises in Zimbabwe (SOEs). The objectives of the study
were to identify critical success factors for SOEs, establish key performance indicators for
evaluating performance in SOEs, investigate current performance practices in SOEs, and to
determine the relationship between measurement of critical success factors and profitability of
SOEs. An exploratory research design was adopted for this study and 54participants from
different SOEs were selected using cluster sampling. 5point Likert scale questionnaires were
administered to participants to gather primary data. The reliability of the questionnaire was
tested and Cronbach value of 0.803 was obtained. Data was analysed using SPSS version 20.
Gathered data was analysed using frequency tables, descriptive statistics, correlation
coefficient and regression analysis (coefficient Beta of 0.824). The study established that
financial management, management of customer relations, employee empowerment,
innovation, efficient operations, quality of goods or services and competitive advantage had a
positive relationship with level of profitability in SOEs. The researcher recommends that SOEs
should measure non-financial performance as it can help identify underlying causes of poor
performance and that SOEs should manage business risks through investing in other ventures
as some of their services have become outdated. Further studies on establishing performance
measurement framework for private sector firms in Zimbabwe are also recommended.

Date

2023

Publisher

BUSE

Keywords

State-Owned Enterprises

Performance measurement

Key performance indicators

Supervisor

N/A