An Assessment of the interaction between revenue collection and service delivery
- Author
- Baloyi, Ishmael
- Title
- An Assessment of the interaction between revenue collection and service delivery
- Abstract
- The rampant decrease of service delivery as a result of poor revenue collection for successive periods to 2022 at Chikomba Rural District has raised an alarm and concerns to residents and stakeholders, resulting in this study. The study is imbedded on an interpretive paradigm that adopts a qualitative approach. A case study was adopted as a research design which enabled the researcher to have a deeper inquiry from participants in their natural setting. Purposive sampling technique facilitated the selection of information rich cases. The sample consisted of accounts clerk, ratepayers, revenue collectors, councilors, and officials from Ministry of Local Government and procurement members drawn from CRDC. Semi-structured face to face interviews were used to collect data from bursars and focus group interviews for the parents. Collected data was thematically analyzed, from a total of 50 participants, 80% of them completed and returned survey forms, with only 20% unwilling to do so. The study concludes that urban councils act; Chikomba Rural District Council has the ability to collect revenue from citizens through this act. It was pointed out that ratepayers' late or nonpayment of bills is linked to the issue of erroneous invoicing and residents not receiving their bills from the local government. The researcher made the following recommendations, revenue collectors should have a high level of motivation. They should be provided with resources such as automobiles, laptops, and even moral support from the local government in order to accomplish their jobs properly. Incentives, such as allowances, should also be used to motivate employees.
- Date
- June 2023
- Publisher
- BUSE
- Keywords
- Revenue collection,
- Service delivery,
- Supervisor
- Dr. Manyani,
- Item sets
- Department of Accountancy
- Media
-
Baloyi, Ishmael.pdf
Part of An Assessment of the interaction between revenue collection and service delivery