An Analysis On The Impacts Of Mobile Money In Reducing Cash Shortages (A Case Of Zb Bank Bindura)

Author

Ngirazi Cynthia E

Title

An Analysis On The Impacts Of Mobile Money In Reducing Cash Shortages (A Case Of Zb Bank Bindura)

Abstract

This study looked at the analysis on the impact of mobile money in reducing cash shortages in Zimbabwe and it was carried out in the town of Bindura. The research objectives were to determine the impact of mobile money, the advantages of using it, the factors that influence adoption of mobile money, and the steps that should be taken to increase uptake of mobile money. The research design employed a descriptive research methodology. The target population of mobile money users in Bindura was selected, and a sample of 100 respondents was provided. Data was collected using both questionnaires and interviews. This data was presented in form of graphs, pie charts and tables using Microsoft excel 2007. According to the research findings, mobile money can serve as a substitute for hard cash, which lowers the need for it and reduces cash shortages. Users gain from using mobile money since it is accessible, secure, quick, simple, and portable, according to the research. The study concluded that mobile payments were indeed a feasible solution to the cash crisis distressing the country as the respondents were comfortable with using the services. In order to increase consumer confidence, the study then advised Mobile Network Operators to launch strong marketing and public relations efforts for their mobile money services and to upgrade their system infrastructure. It is also recommended that regulators assist Mobile Network Operators in providing mobile money services as efficiently as possible

Date

2022

Publisher

BUSE

Keywords

Mobile Banking

Cash

Impacts

Supervisor

N/A