The impact of mobile banking adoption on financial performance. A case study of POSB.
- Author
- Chiwaya Joshua
- Title
- The impact of mobile banking adoption on financial performance. A case study of POSB.
- Abstract
- The introduction of information and communication technology has had a significant impact on the business environment, particularly on banks, leading retail and corporate players to adopt mobile banking in delivering products and services. This study aimed to investigate the impact and role of mobile banking on the performance of POSB, as well as the challenges faced in using this system. Both primary and secondary data were collected using an exploratory research design, and descriptive statistics and correlation tests were conducted to analyze the findings. The results indicated a positive and significant relationship between mobile banking adoption and the bank's performance, demonstrating the benefits of mobile banking in improving bank advancements.
- Date
- 2023
- Publisher
- BUSE
- Keywords
- Mobile banking
- Adoption
- Financial performance
- Supervisor
- N/A
- Item sets
- Department of Banking and Finance
- Media
-
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