The impact of information and communication technology (ICT) on retail sector performance: a case of TM Bindura (period 2021-2022).
- Author
- Wensley T. Mutinhima
- Title
- The impact of information and communication technology (ICT) on retail sector performance: a case of TM Bindura (period 2021-2022).
- Abstract
-
The study sought to investigate the impact of information and communication technology (ICT) on the retail sector performance. Research objectives were to: assess the impacts of ICT on the performance of TM Bindura, determine the role of ICT in the retail sector, ascertain the types of ICT used by TM Bindura, investigate the challenges related with the usage of ICT by TM Bindura and to recommend on the appropriate measures to be taken to overcome challenges associated with ICT usage in the retail sector. The research employed both quantitative and qualitative approach using both primary and secondary sources of gathering data. Research design was descriptive case study approach. The research used stratified random and purposive data sampling techniques and a sample size of 40 respondents. The researcher used questionnaire and interviews as instruments. The researcher used Microsoft excel to analyse and interpret data. The study revealed that electronic payment systems, bar code systems, closed circuit television and mobile devices were considered as the major types of ICT used by TM Bindura, except biometric scans. Personalisation of products, changes in labour decisions, new management systems, new labour skills and new competitive models were the roles of ICT and the major one was new competitive models. The major impact of ICT was reduced inventory costs, except improved customer satisfaction, minimised communication costs and improved convenience were considered as other impacts of ICT. The major challenge of ICT was privacy issues, excluding lack of customer data, budgetary restraints and cybercrime. The study concluded that ICT has a positive impact on the performance of TM Bindura as the usage of ICT increased so did the performance of the firm. It was also recommended that coaching clinics and ICT training must be held so that workers are well equipped with much needed information on ICT.
- Date
- June 2022
- Publisher
- BUSE
- Keywords
- Information Communication Technology (ICT)
- Supervisor
- N/A
