The Impact of e-procurement systems on transparency, accountability, and procurement lead time in Zimbabwe public sector: a case study of ZESA holdings · Electronic Theses and Dissertations

Author

Kisimisi, Mathew A.

Title

The Impact of e-procurement systems on transparency, accountability, and procurement lead time in Zimbabwe public sector: a case study of ZESA holdings

Abstract

This research project aimed to investigates the impact of ZESA Holdings' e-procurement system on transparency, procurement lead times and accountability. It aims to add to the limited knowledge available on positive effects of e-procurement systems.The study utilised case study research designto explore in detail the practice of e-procurement at ZESA Holdings. The research was confined to employees at ZESA Holdings which mainly focused on managers’ and administrative. Using case study, data was collected through questionnaires and document analysis whilst using purposive sampling. The research conducted through questionnaires at ZESA Holdings achieved a 100% response rate, ensuring comprehensive data collection. the main findings were that e-procurement enhance transparency, promote accountability and reduce lead time. It was found out that transparency is enhanced by facilitation of the flow of information, fair advertisement and awarding of contracts and ensuring that procurement proceeding are followed. The improved flow of information between the public sector and citizens, new technologies can promote transparency and accountability. On the other hand, accountability at ZESA Holdings was improved by the provision of basic information to the suppliers; allowing citizens to question decisions and provision of visibility of how funds are spend. In addition, the researcher also found out that e-procurement is important to an organization because it reduces procurement lead time. Moreover, findings from the research indicate that e-procurement activities do away with paper work and postal processes which also significantly reduces time for procurement processes.ZESA Holdings is recommended to change the organisation culture towards the implementation of e-procurement so as to enhance transparency, improve accountability and reduce lead times.It is recommended that Pig Industries Board of Zimbabwe should adopt e-procurement because it enhances transparency, improves accountability and reduces procurement lead time.

Date

June 2024

Publisher

BUSE

Keywords

E-procurement system,

New technologies,

ZESA Holdings,

Supervisor

Mrs. Dube,