The impact of supplier performance management on service delivery in Zimbabwean hotels. A case study of Chinhoyi University of technology hotel. · Electronic Theses and Dissertations

Author

Maenzanise, Prudence Chipo

Title

The impact of supplier performance management on service delivery in Zimbabwean hotels. A case study of Chinhoyi University of technology hotel.

Abstract

21st century has enhanced the continuous and repeated interaction between suppliers and the procuring entities which therefore has necessitated the need to monitor and manage the supplier’s performance. Mainly managing supplier performance has become a critical component as it ensures that suppliers always adhere to set expectations. As such, for an organisation to be flourishing in the market an efficient supply chain management is one of crucial requirement. Supplier performance management makes a difference especially on service delivery efforts for the hotel sector. The study identified roles, methods to be adopted as well as the parameters of supplier performance programs in hotels. Besides an extensive literature review being conducted the researcher combined and employed a descriptive survey as an approach to gather data. The accredited authors and sources of data reviewed that supplier performance management is essential in the success of service delivery efforts of hotel as it identifies and removes hidden cost drivers, enhances quality decision making, measuring suppliers improves their performance amongst other aspects. In order to increase performance of suppliers it is appropriate to implement new supplier performance management software in hotels, conduct regular training and development of hotel purchasing officials amongst other inevitable principled strategies. The author found out that it is necessary to conduct supplier performance management program in order to a better vision on supplier performance and to provide adequate funding were some of inevitable strategies that could be employed to secure more benefits from supply performance management programs. Recommendations were done to train the hotel procurement personnel and for the tourism and hospitality sector to have vibrant research and development programs and as well as recruiting competitively.

Date

June 2024

Publisher

BUSE

Keywords

Purchasing officials, Quality service, Service delivery, Supplier performance management

Supervisor

Mr. Pande