Impact of e-procurement software (SAP) on the procurement performance of companies in the airline industry in Zimbabwe.
- Author
- Gatsi, Silas I
- Title
- Impact of e-procurement software (SAP) on the procurement performance of companies in the airline industry in Zimbabwe.
- Abstract
-
The research study focused on the impact of e-procurement software (SAP) on the procurement performance of companies in the Airline industry in Zimbabwe. The study was guided by the following objectives, to evaluate the benefits of e-procurement in the procurement performance in the airline sector, to examine the challenges being faced in the use of e-procurement software on procurement performance in the airline sector and to determine the relationship between e-procurement and procurement performance among airlines in Zimbabwe. The study used a descriptive research design using qualitative method approach. The study considered a target population of 100 employees from 3 different airlines companies that includes Air Zimbabwe private limited, Fastjet private limited and Fly Africa private limited. A sample size of 80 employees was taken out of the sampling frame. In all a total of 59 respondents took part in this research study, the other 21 did not respond. Interviews were carried out only on the three procurement departments, 2 members were taken from the procurement departments of each of the three companies making a total of 6. From each organization the manager and one randomly selected subordinate were interviewed. Data sources embraced by the researcher were primary and secondary sources and questionnaires as well as interviews were the research instruments of the study. The collected data was then analysed and interpreted. From the findings, the benefits that the organisations uses SAP systems as their integration system with other departments and also with the suppliers as a way of communication due to this system so many costs are seen to be reduced such as administration cost and time. However, there are challenges being faced in the use of e-procurement that is poor infrastructure within the organisations that supports e-procurement initiatives and there is fear of unknown to implement change in the procurement structures of the organisations. Lastly, there is a relationship between e-procurement software (SAP) and procurement performance due to high percentage of respondents who agreed on the fact that e-procurement is more effective over manual procurement. It was recommend that firms should optimize benefits of e-procurement by increasing the proportion of expenditure on e-procurement by widening the scope of supplier sourcing and there is need for rules and regulations to be reviewed so as to achieve transparency and curb corruption.
- Date
- April 2022
- Publisher
- BUSE
- Keywords
- impact of e-procurement software, procurement performance
- Supervisor
- Doc Mukoka
- Item sets
- Department of Economics