Investigation On The Impact Of Mobile Banking On Financial Inclusion Among Rural Population A Case Study Of Mashonaland Central.
- Author
- Locadia Usayi
- Title
- Investigation On The Impact Of Mobile Banking On Financial Inclusion Among Rural Population A Case Study Of Mashonaland Central.
- Abstract
- This study was entitled investigation on the impact of mobile banking on financial inclusion among rural population. The study was guided by the following objectives which are: to identify obstacles to mobile banking on financial inclusion, the influence of mobile banking on financial inclusion among rural population and the approaches that can be implemented to ensure a beneficial influence on financial inclusion among rural population. This study therefore aimed to fill a gap by concentrating on the obstacles to financial inclusion and the iinfluence of mobile banking on financial inclusion. The study engaged quantitative data collection methods. A survey was used to capture data of a statistical nature on the impact of mobile banking services on financial inclusion. A sample of 59 mobile banking customers was nominated from the study population. The study was conducted in Mashonaland central under Mt Darwin, Shamva and Bindura district rural areas. The major outcomes of the study were mobile banking services and a positive impact on financial inclusion as well as the barriers to financial inclusion in the form of poor customer care network challenges, security concern related to mobile banking. Mobile banking enhanced savings among customers over time and efficiency and convenience in effecting financial transactions. However, usage of mobile banking services did not result in improvements in awareness to credit facilities. The main conclusion of the study was network and customer care in the use and access to mobile ban facilities. This research makes recommendation that mobile banking operators should create effective customer care among customers so that mobile banking platform will be appreciated as tradition banking channels
- Date
- 2024
- Publisher
- BUSE
- Keywords
- Investigation
- Financial Inclusion
- Mobile Banking
- Supervisor
- Dr Nzaro
- Item sets
- Department of Banking and Finance
