The Impact of revenue collection on service delivery of local authorities: a case study of Bindura town council
- Author
- Manasi, Tinotenda
- Title
- The Impact of revenue collection on service delivery of local authorities: a case study of Bindura town council
- Abstract
-
Focusing on the complex relationship between challenges in revenue collection and the impact on service delivery in Bindura Council. Through regression model in R studio and correlation studies. The researcher analyses connections between the independent variables (the revenue collection effectiveness, transparency and accountability, administrative capacity, political factors, etc.) and the dependent variable (where is service delivery quality will be discussed in the future).
The dissertation reveals the factors influencing revenue collection and service delivery as measured on the Likert scale. The results emphasize the need for policy changes and institutional reforms to improve service provision in urban areas like Bindura.
By merging data from demographic analysis, descriptive statistics, diagnostic tests, and model evaluations, this provides valuable insights into the factors that affect revenue collection and service delivery efficiency in urban areas.
The researcher recommended management of Bindura Town Council to implement measures to increase transparency and accountability in revenue management processes, invest in building administrative capacity and efficiency within the local government and to reduce reliance on a single source of revenue by exploring opportunities to diversify income streams. - Date
- June 2024
- Publisher
- BUSE
- Keywords
- Local authorities
- Revenue collection
- Service delivery
- Supervisor
- Mr D. Kanjodo
