The Significance of performance management systems on overall business performance: case study of fast food industry in Zimbabwe · Electronic Theses and Dissertations

Author

Nyagumo, Brave

Title

The Significance of performance management systems on overall business performance: case study of fast food industry in Zimbabwe

Abstract

This research study investigates the relationship between performance management systems and organizational performance in the fast food industry. It has been noted that despite the prevalence of modern performance management systems, many firms in the fast food industry still faced risks of closure and struggles in their corporate performance. Data was collected from a sample 130 employees from 13 different fast food hotels, restaurants, and other eateries in Harare. The study utilizes a mixed-methods approach, combining quantitative data analysis from survey questionnaires
and qualitative data analysis from interviews .The last chapter of this study presents the research findings, conclusions, and recommendations. The analysis of quantitative data reveals that goal setting, performance measurement and feedback, training and development, and rewards and recognition are significantly associated with improved organizational performance. These findings are further supported by the thematic analysis of qualitative data, which emphasizes the importance of clear goal setting, regular feedback, training and growth opportunities, and fair rewards and recognition systems. Base don’t here search findings, recommendations are provided for companies aiming to enhance their business performance through effective performance management systems. These recommendations include investing in the development and implementation of effective systems, aligning them with corporate goals and targets, providing regular and constructive feedback to employees, offering career-aligned training and development opportunities, and ensuring fair and equitable rewards and recognition. While this study focuses on the fast food industry in Harare, Zimbabwe, it suggests further research to be conducted nationally and cross-industry to draw more comprehensive conclusions. Additionally, exploring factors facilitating and impeding the successful implementation of performance management systems in Zimbabwean organizations is recommended for future studies

Date

June 2024

Publisher

BUSE

Keywords

Fast food industry

Performance management

Business performance

Supervisor

NIL