The significance of performance management systems on overall business performance: Case study of fast food industry in Zimbabwe · Electronic Theses and Dissertations

Author

Nyagumo, Brave

Title

The significance of performance management systems on overall business performance: Case study of fast food industry in Zimbabwe

Abstract

This research study investigates the relationship between performance management
systems and organizational performance in the fast food industry. It has been noted
that despite the prevalence of modern performance management systems ,many firms
in the fast food industry still faced risks of closure and struggles in their corporate
performance .Data was collected from a sample 130 employees from 13 different fast
food hotels ,restaurants, and other eateries in Harare. The study utilizes a mixed-
methods approach, combining quantitative data analysis from survey questionnaires
and qualitative data analysis from interviews .The last chapter of this study presents the
research findings, conclusions, and recommendations. The analysis of quantitative data
reveals that goal setting, performance measurement and feedback, training and
development, and rewards and recognition are significantly associated with improved
organizational performance. These findings are further supported by the thematic
analysis of qualitative data, which emphasizes the importance of clear goal setting,
regular feedback, training and growth opportunities, and fair rewards and recognition
systems. Base don’t here search findings, recommendations are provided for companies
aiming to enhance their business performance through effective performance
management systems. These recommendations include investing in the development
and implementation of effective systems, aligning them with corporate goals and
targets, providing regular and constructive feedback to employees, offering career-
aligned training and development opportunities, and ensuring fair and equitable rewards
and recognition. While this study focuses on the fast food industry in Harare, Zimbabwe,
it suggests further research to be conducted nationally and cross-industry to draw more
comprehensive conclusions. Additionally, exploring factors facilitating and impeding the
successful implementation of performance management systems in Zimbabwean
organizations is recommended forfuture studies

Date

2024

Publisher

BUSE

Keywords

Fast food, Performance management, Business

Supervisor

NIL