Perception of BancABC Zimbabwe employees on the effectiveness of accounting information systems. · Electronic Theses and Dissertations

Author

Chitimbe, Tanaka

Title

Perception of BancABC Zimbabwe employees on the effectiveness of accounting information systems.

Abstract

This research study aimed to investigate the perception of employees on the effectiveness of Accounting Information Systems, using the BANCABC Zimbabwe as a case study. The aims of the study were as follows, investigating the factors influencing employees’ perceptions of accounting information system effectiveness, examining employee current perceptions regarding functionality, efficiency, reliability and accuracy of accounting information systems in the bank, identifying the challenges and barriers employees experience in using accounting information systems and lastly examine the benefits derived from the use of accounting information systems. The research study was carried out at BANCABC Zimbabwe headquarters in Mt Pleasant, Harare, Zimbabwe. The target population of the study was 85 and the researcher used Cochran’s formula to get a sample size of 70 participants. The researcher employed stratified and purposive sampling techniques and the researcher used primary data in the analysis. Data was collected through interviews and questionnaires. The researcher used SPSS20 to analyse the data and from the findings it reviewed that over 51% of the employees at BancABC do perceive accounting information systems to be effective, despite the challenges employees might face in using the software they have positive opinions on the benefits they have derived from using accounting information systems. Despite the challenges, the study findings also indicate that BancABC Zimbabwe employees perceive substantial benefits from the use of the AIS, including improved job performance, enhanced operational efficiency, increased accuracy in financial reporting, and better customer service delivery. The study made some of the following recommendations to future studies, incorporating a deeper examination of the influence of organizational culture and leadership on the successful adoption and utilization of accounting information systems. This can help develop holistic frameworks for driving organizational transformation and technology implementation.

Date

October 2024

Publisher

BUSE

Keywords

Accounting Information Systems ,Perception, Effectiveness

Supervisor

NIL