Employee’s perceptions on artificial intelligence in supply chain

Author

Melisa Zimete

Title

Employee’s perceptions on artificial intelligence in
supply chain

Abstract

The aim of the study was to produce a set of strategies on the factors that affect the
employee’s expectation in Ambassador and Holiday inn hotels. The background of the
study indicated that good service quality can occur due to different causes in hotels.
The background of the study further highlighted some studies that were carried out by
other researchers to find factors that affect customer’s expectation on service quality.
The studies carried out by these researchers pointed out lists of suggestions for future
researchers to implement when do researches on good service quality The studies
main objective was to identify the employee’s perceptions on (AI) artificial intelligence
performance in 3-star hotels Harare, Zimbabwe, with a specific focus on Holiday Inn
and Jamerson hotels. Harare, Zimbabwe, with a specific focuses on Holiday inn and
Ambassador hotels. Recommendations from the study were all stated and the study
gave a suggestion to implement for future researchers. The literature review outlined
detailed literature about service quality from a global perspective down to Zimbabwe.
The literature reviewed different critics made by scholars which explains employee
perceptions on the effects of (AI) artificial intelligence in purchasing and supply this
study seeks to fill in the literature gap. Implementation of the review was also
discussed. Quantitative research method was used in the research. Major topics
covered included the research design, target population, data collection techniques,
and data instruments. Presentations and data analysis were interpreted.

Date

June 2024

Publisher

BUSE

Keywords

Employee
Supply chain

Artificial Intelligence

Perception

Supervisor

Ms E. K Tapfuma