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Author
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Gundumure, Professor
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Title
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The Impact of revenue streams on the overall performance (service delivery) in local authorities. A case study of city of Harare council (2020- 2024)
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Abstract
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This study investigates the impact of revenue streams on service delivery by Zimbabwe's local authorities, with an emphasis on the Council of Harare (COH). The study background highlights the rapid population growth in Harare, which has put increased pressure on the city's public services and infrastructure. The problem statement outlines the COH’s challenges in raising adequate funds from its revenue streams to effectively deliver high-quality public services to its residents. Despite the potential revenue sources available to local authorities, the COH has struggled to generate sufficient funds, leading to a decline in service delivery, such as the provision of clean water, sanitation, and waste management. The research employs a mixed- methods approach, integrating qualitative and quantitative data collection methodologies. The research population included COH officials, residents, and key stakeholders. Primary data was obtained using semi-structured interviews and questionnaires, while secondary data obtained through a documentary review. A sample of 140 people was chosen using a combination of purposive and random sampling approaches. The researcher analysed data using thematic analysis for the qualitative data and statistical analysis, including regression models, mean, and standard deviation for the quantitative data. The findings revealed the various revenue streams available to the COH, such as property and land rates, service delivery fees, and central government allocations, as well as the challenges in effectively mobilizing and utilizing these resources. The study concluded that the COH's revenue mobilization efforts from its various streams are hampered by factors such as tax evasion, inefficient collection mechanisms, and limited financial autonomy. This, in turn, has adversely affected the council's ability to deliver essential public services, leading to a decline in service quality and public satisfaction. The research provided recommendations to explore innovative revenue-generating initiatives, strengthen revenue collection strategies, and improve the overall financial management and service delivery capabilities of the CO
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Date
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June 2024
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Publisher
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BUSE
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Keywords
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Revenue streams
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Financial performance
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Service delivery
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Local authorities
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Supervisor
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Mr Manyani
Professor Gundumure.pdf