Employee’s perceptions on artificial intelligence in supply chain

Author

Melisa, M. Zimete

Title

Employee’s perceptions on artificial intelligence in
supply chain

Abstract

The aim of the study was to produce a set of strategies on the factors that affect the employee’s expectation in Ambassador and Holiday inn hotels. The background of the study indicated that good service quality can occur due to different causes in hotels. The background of the study further highlighted some studies that were carried out by other researchers to find factors that affect customer’s expectation on service quality. The studies carried out by these researchers pointed out lists of suggestions for future researchers to implement when do researches on good service quality The studies' main objective was to identify the employee’s perceptions on (AI) artificial intelligence performance in 3-star hotels Harare, Zimbabwe, with a specific focus on Holiday Inn
and Jamerson hotels. Harare, Zimbabwe, with a specific focus on Holiday inn and Ambassador hotels. Recommendations from the study were all stated, and the study gave a suggestion to implement for future researchers. The literature review outlined detailed literature about service quality from a global perspective down to Zimbabwe. The literature reviewed different critics made by scholars which explains
employee perceptions on the effects of (AI) artificial intelligence in purchasing and supply this study seeks to fill in the literature gap. Implementation of the review was alsodiscussed. Quantitative research method was used in
the research. Major topics covered included the research design, target population, data collection techniques,
and data instruments. Presentations and data analysis were interpreted.

Date

June 2024

Publisher

BUSE

Keywords

Artificial intelligence

Purchasing and supply

Supervisor

Miss K Tapfuma