The impact of mobile banking in driving financial inclusion and access to financial services in Zimbabwe. a case study of steward bank
- Author
- Chinganga, Netia
- Title
- The impact of mobile banking in driving financial inclusion and access to financial services in Zimbabwe. a case study of steward bank
- Abstract
- The report emphasizes how important mobile banking is to Zimbabwe’s access to services and financial inclusion. Due to the nation’s sparse physical banking infrastructure and sizable unbanked populace, mobile phones and network connectivity have become widely used. Research objectives are as follows, to ascertain the effects of mobile banking on financial, to find out the benefits associated with mobile banking to various stakeholder in the financial sector and to identify barriers of financial inclusion. SPSS and Microsoft excel were used to to analyse data and was presented in form of tables and graphs. A simple random sampling technique was utilized in a sample of 89 people from Steward Bank customers and staf Underprivileged groups, especially those living in rural and remote places, can now be included thanks to mobile banking. It provides an affordable substitute for conventional banking services, improves accessibility and backs financial literacy campaigns. Additionally, it promotes the expansion of small enterprises and entrepreneurship. There are still issues, though, like poor digital literacy, spotty connectivity in rural areas and worries about cybersecurity and data privacy. To harness positive impact of mobile banking, cooperation between financial institutions, network providers and regulatory agencies is essential
- Date
- September 2024
- Publisher
- BUSE
- Keywords
- Mobile banking, Finance, Steward Bank
- Supervisor
- NIL
- Item sets
- Department of Banking and Finance
- Media
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Netia Chinganga.pdf