Comparative analysis of the effects of supplier selection on service Delivery of public and private hospitals in Zimbabwe. A case of Parirenyatwa Hospital and Avenues Clinic. · Electronic Theses and Dissertations

Author

RUSIPAMBI TINASHE

Title

Comparative analysis of the effects of supplier selection on service
Delivery of public and private hospitals in Zimbabwe. A case of
Parirenyatwa Hospital and Avenues Clinic.

Abstract

This study provides a comparative analysis of the effects of supplier selection on service delivery in public and private hospitals in Zimbabwe. Specifically, the study focused on Parirenyatwa Hospital and Avenues Clinic. To achieve the set study objectives and answer the research questions, the study analyzed the current state of service delivery in public and private hospitals in Zimbabwe and examined the role played by supplier selection on service delivery at Parirenyatwa Hospital and Avenues Clinic. The study applied qualitative research methodology and collected data using questionnaires and in-depth interviews. The findings reveal significant differences in supplier selection practices between the public and private sectors. The findings indicated that supplier selection has significant effects on availability of medical supplies and equipment. The findings also indicated that Parirenyatwa Hospital is experiencing shortages of medicines and equipment. This has been attributed to supplier selection, being constrained by bureaucratic procurement processes, limited budgetary flexibility and susceptibility to political influences, leading to a negative impact on service delivery. Conversely, Avenues Clinic, a private healthcare facility, stands out for its exemplary service delivery attributed to a well-aligned and efficient supplier selection strategy that ensures a steady supply of medical resources. The clinic's success in this regard is underpinned by streamlined procurement procedures, enhanced financial autonomy and the establishment of enduring relationships with top-tier suppliers known for quality products. This study highlights the critical and universal importance of effective supplier selection in both public and private healthcare settings. The study recommends urgent attention from governmental and senior officials to address the systemic issues hindering optimal supplier selection practices in public hospitals, with a view to enhancing overall service delivery.

Date

2024

Publisher

BUSE

Keywords

supplier selection

service delivery

hospitals

Supervisor

N/A