A patient appointment booking and data management system: Case of Parirenyatwa Hospital. · Electronic Theses and Dissertations

Author: Tanyanyiwa, Polite
Title: A patient appointment booking and data management system: Case of Parirenyatwa Hospital.
Abstract: Managing patient appointments at Parirenyatwa Hospital has long been a challenge, plagued by endless queues, lost paperwork and frustrated patients. This study set out to transform that by creating an automated Patient Appointment Booking and Data Management System which is a digital solution engineered to streamline scheduling, safeguard medical records and elevate the overall patient experience. Built on proven frameworks like the Technology Acceptance Model (TAM) and UTAUT, the system introduces smart scheduling with first-come-first-serve (FCFS) and dynamic time slot algorithms ensuring fair and efficient bookings. It also provides doctors with instant access to patient histories, safeguards data with a manual backup system and even includes an AI chatbot to answer patient questions around the clock. The system is developed using PHP, MySQL, and Bootstrap, it was tested through surveys and interviews with hospital staff and patients. The findings were striking 75% of patients still relied on walk-ins, while 35% struggled with outdated paper records showing clear signs of a system in need of change. This research doesn’t just solve a local problem it offers a blueprint for other hospitals facing similar struggles. Future improvements could include a mobile app for remote bookings and expanded training for staff. By blending smart algorithms with real-world usability this project proves that technology can transform healthcare one appointment at a time.
Date: July 2025
Publisher: BUSE
Keywords: Patient Appointment Booking; Data Management System
Supervisor: Dr. W. Kanyongo

Item sets: Department of Computer Science

Media: Tanyanyiwa, Polite.pdf