Effectiveness of Cybersecurity measures employed by retailers. A Case of Bindura retailers
- Author
- Nhopi, Esther.
- Title
- Effectiveness of Cybersecurity measures employed by retailers. A Case of Bindura retailers
- Abstract
- The rapid digitization of retail operations has exposed supermarkets in Zimbabwe’s Bindura Central Business District (CBD) to growing cybersecurity threats. This study investigates the effectiveness of cybersecurity measures implemented by supermarkets in Bindura CBD to mitigate cybercrime. Guided by the Technology Acceptance Model, Routine Activity Theory, and Social Learning Theory, the study adopts a case study approach using both qualitative and quantitative methods. Data were collected through structured questionnaires and interviews from a purposive sample of 60 respondents including till operators, branch managers, and IT professionals. Findings indicate that while employee awareness of cyber threats such as phishing, malware, and hacking is high, existing cybersecurity measures such as antivirus software, firewalls, training programs, and incident response plans vary in effectiveness. Employee training was found to be the most impactful, while incident response planning remains underdeveloped. The study concludes that while basic cybersecurity practices are in place, a more integrated and proactive approach is needed. Recommendations include regular staff training, more robust incident response frameworks, and enhanced use of advanced cybersecurity tools. The study contributes to local cybersecurity knowledge and offers practical guidance for retailers, policymakers, and IT professionals in Zimbabwe’s retail sector.
- Date
- June 2025
- Publisher
- BUSE
- Keywords
- Cybersecurity Measures
- Retailers
- Supervisor
- Mr. Kunambura.
- Media
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Nhopi, Esther .pdf
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