The Effectiveness of Social Media in the present day policing in Zimbabwe: a case of ZRP(CID Law And Order Division, Mutare)

Author

Chipendo, Miriam.

Title

The Effectiveness of Social Media in the present day policing in Zimbabwe: a case of ZRP(CID Law And Order Division, Mutare)

Abstract

In an increasingly digital world, law enforcement agencies are exploring the potential of social me-dia to enhance their policing strategies. This study examined the effectiveness of social media in policing, using a case study of the Zimbabwe Republic Police's Criminal Investigation Department (CID) in Mutare. It investigates the potential of social media platforms to enhance community en-gagement, streamline communication, and improve crime reporting within the CID Law and Order Division. A mixed-methods approach, incorporating both qualitative and quantitative data from CID officers and community members gathered through interviews, surveys, and focus groups, was used. The sample for the study was 60 individuals inclusive of Constables, Sergeants and Assistant Inspectors at Mutare Urban Police Station. The findings suggest that while social media offers sig-nificant opportunities for improved communication and enhanced community trust, its full imple-mentation is challenged by resource constraints, historical issues affecting public trust in law en-forcement, and gaps in police training. The study concludes that the establishment of a dedicated social media unit, comprehensive officer training, public awareness campaigns, and strong commu-nity partnerships are critical to leverage social media for advancing policing strategies, improving community relations, and empowering citizens to actively participate in promoting safety and secu-rity within their communities. This research contributes to the development of more effective polic-ing frameworks in the digital age.

Date

June 2025

Publisher

BUSE

Keywords

Social Media

Policing

CID Law

Order Division

Supervisor

Mr. Gombarume.