Integrated electronic case management system (IECMS) in the judicial service commissions the case of labour court Harare
- Author
- Nyaungwa, Tadiwa E.
- Title
- Integrated electronic case management system (IECMS) in the judicial service commissions the case of labour court Harare
- Abstract
- The main purpose was to assess the implementation process, evaluate the benefits and challenges associated with the adoption of the IECMS, and draw conclusions regarding its effectiveness. To achieve these objectives, a qualitative research methodology was employed. Surveys, interviews with court staff and stakeholders, and analysis of system records were conducted to gather comprehensive data. The findings of the study shed light on the successful implementation of the IECMS in the Labour Court. Several factors were assessed, including system functionality, user satisfaction, accessibility, and data security. The IECMS was found to have brought about significant benefits, such as improved case tracking, reduced paperwork, enhanced transparency, and streamlined court processes. However, the study also revealed challenges that were encountered during the implementation phase. Technical issues, resistance to change, and the need for adequate training were among the identified hurdles. Based on the findings, conclusions were drawn regarding the overall effectiveness of the IECMS implementation in the Labour Court. The system was found to have positively impacted the court’s operations, improving efficiency and effectiveness. Additionally, the study provided recommendations to address the challenges identified and enhance the functionality and efficiency of the IECMS. These recommendations aimed to ensure a smoother implementation process and maximize the benefits derived from the system.
- Date
- June 2024
- Publisher
- BUSE
- Keywords
- judicial service commission
- Integrated electronic case management system
- Labour Court
- Supervisor
- NIL
- Item sets
- Department of Peace and Governance
