The Impact of outsourcing on organization production performance in manufacturing firms in Zimbabwe. A Case study of Delta Corporation limited
- Author
- Mugarisanwa, Rodney
- Title
- The Impact of outsourcing on organization production performance in manufacturing firms in Zimbabwe. A Case study of Delta Corporation limited
- Abstract
- This study explores the impact of outsourcing on production performance at Delta Corporation Limited. The research was driven by real challenges the company has been facing, including rising operational costs, difficulty accessing specialized skills, and struggling to stay focused on its core business activities. The study’s main objective was to investigate the impact of outsourcing on organization’s production performance in manufacturing firms in Zimbabwe, in a case study of Delta Corporation Limited. The researcher employed a mixed (pragmatic) method and a descriptive case study research design to achieve all of these goals. Using the Morgan and Krejcie Model (1970), a sample of 42 people was selected from the management, procurement, and accounting teams at Delta Corporation Limited in Southerton, Harare. Four theories—the agency theory, resource-based view, resource dependency theory, and transaction cost economic theory were used to lead the investigation. The study found out that outsourcing has a positive impact on production performance through increased output, better sales, added value, and increased effectiveness and timeliness. Challenges that constrain manufacturing organizations when they outsource are: security issues due to loss of confidentiality, the loss of control over specific tasks, unanticipated expenses and in some cases subpar performance on specific services. The study recommended that principal and the contracted companies must learn each other’s goals as well as cultural differences and be able to align.
- Date
- June 2025
- Publisher
- BUSE
- Keywords
- Outsourcing
- Production performance
- Manufacturing firms
- Supervisor
- Dr. F Chari
- Item sets
- Department of Economics
