The Impact of Good Governance Practices on Enhancing Service Delivery on Local Authorities. A Case Study of Chitungwiza Municipality
- Author
- Mpambi, Namatai. S
- Title
- The Impact of Good Governance Practices on Enhancing Service Delivery on Local Authorities. A Case Study of Chitungwiza Municipality
- Abstract
-
Thisstudyaimedatfindingouttheimpactofgoodgovernancepracticesin
enhancingservicedeliveryinlocalauthoritiesusingChitungwizaMunicipalasacase
study.Locaalauthoritiesarefacingchallengesindeliveringservicestoitssociety.
Chitungwizahasbeenknownwithsomuchscandalsinyear2020suchasthe
dismissalofthetownclerckandnewsofmanagementmisusingfunds.Themain
objectiveofthisstudywastoassesstheimpactofgoodgovernancepracticesin
enhancingservicedeliveryinlocalauthoritiesinZimabwe.Themethodologyusedto
conductthisstudywasqualitativeresearchdesignwhererandomsamplingmethod
wasemployedtoselectrespondents.Questionnairesweremadeuseoftogather
rawdatafromtherespondents.Secondarydatawasalsoused.
ThedatawasanalysedusingMicrosoftexcelpackageandpresentedusingtables
anddemographics.Thestudyfoundthatgoodgovernancepracticesarenotadhered
toatCM.Itwasalsorevealedthatgoodgovernancecontributetoqualityservice
deliveryatCM .ThestudyfurtherfoundthatgoodgovernancepracticesatCM are
hinderedbyvariousfactorssuchasbureaucracy,corruptionanddelays.Thestudy
lastlyconcludedtheexistenceofarelationshipbetweengoodgovernanceand
servicedelivery.Thestudyrecommendedthat,toimproveservicedeliveryatCM,the
managementofCM shouldensurethatallCM staffareawareoftheprinciplesof
goodgovernanceandadheretothemintheirdaytodayactivities.Itwassuggested,
CM,topayattentiontostaffandhumanresourcesdevelopments trategieswith appropriate training packages to enhance knowledge of good governance - Date
- 2023
- Publisher
- BUSE
- Keywords
- Good Governance Practices
- Service Delivery
- Supervisor
- N/A
- Item sets
- Department of Accountancy
