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Author
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Mburuma, Ashley S.
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Title
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The Relationship between collective bargaining and organisational performance: a case
Study of the National Employment Council for the electronics, communications, radio, TV manufacturing and allied industry
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Abstract
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At National Employment Council for Electronic, Communications, Radio, TV Manufacturing and Allied Industry (NECECAI) the employer representatives and the trade union were failing to reach a collective bargaining agreement and as a result this decreased the effectiveness of collective bargaining and the performance of the organisation simultaneously. The purpose of the study was to assess the relationship between collective bargaining and organisational performance. This study was carried out at the National Employment Council for Electronic, Communications, Radio, TV Manufacturing and Allied Industry located at the Harare Branch, Zimbabwe. The study was guided by four specific objectives which were; to determine the practices of collective bargaining at NECECAI, determine the contribution of collective bargaining in improving performance of NECECAI, to identify the challenges facing collective bargaining at NECECAI and to identify the issues covered in the collective bargaining agreements at NECECAI. Data were collected through questionnaire, interview and documentary review methods. The findings of the study indicates that collective bargaining is practiced at NECECAI. Various practices of collective bargaining were provided which included appropriate planning and preparations for collective bargaining, observation of legal procedures, absence of unfair practices, bargaining in good faith and effective communication between employer representatives and trade union. Also, the findings further showed that collective bargaining at NECECAI has led to the improvement in organisational performance. This is because there has been enhanced job satisfaction among employees, increased market expansion, increased customer satisfaction, increase quality of services by NECECAI and increase in new customers. On the other hand, poor communication in the organisation, bargaining in bad faith, inequality in bargaining powers and lack of knowledge among parties were found to be the challenges facing collective bargaining in the organisation. Based on the findings of the study, it was concluded that collective bargaining at NECECAI is still ineffective to meet the principles of an effective collective bargaining process. Thus, as a recommendation of the study, collective bargaining effectiveness can be improved by improving communication between employers’ representatives and trade union, improving negotiation skills and balancing of the bargaining powers.
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Date
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December 2021
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Publisher
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BUSE
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Keywords
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Collective bargaining,
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Organizational performance,
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Supervisor
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NIL
