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Author
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Mburuma S Ashley
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Title
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The relationship between collective bargaining and organisational performance: a case
Study of the national employment council for the electronics, communications, radio, TV
Manufacturing and allied industry
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Abstract
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At National Employment Council for Electronic, Communications, Radio, TV Manufacturing and
Allied Industry (NECECAI) the employer representatives and the trade union were failing to reach
a collective bargaining agreement and as a result this decreased the effectiveness of collective
bargaining and the performance of the organisation simultaneously. The purpose of the study was
to assess the relationship between collective bargaining and organisational performance. This
study was carried out at the National Employment Council for Electronic, Communications, Radio,
TV Manufacturing and Allied Industry located at the Harare Branch, Zimbabwe. The study was
guided by four specific objectives which were; to determine the practices of collective bargaining
at NECECAI, determine the contribution of collective bargaining in improving performance of
NECECAI, to identify the challenges facing collective bargaining at NECECAI and to identify the
issues covered in the collective bargaining agreements at NECECAI. Data were collected through
questionnaire, interview and documentary review methods.
The findings of the study indicates that collective bargaining is practiced at NECECAI. Various
practices of collective bargaining were provided which included appropriate planning and
preparations for collective bargaining, observation of legal procedures, absence of unfair practices,
bargaining in good faith and effective communication between employer representatives and trade
union. Also, the findings further showed that collective bargaining at NECECAI has led to the
improvement in organisational performance. This is because there has been enhanced job
satisfaction among employees, increased market expansion, increased customer satisfaction,
increase quality of services by NECECAI and increase in new customers. On the other hand, poor
communication in the organisation, bargaining in bad faith, inequality in bargaining powers and
lack of knowledge among parties were found to be the challenges facing collective bargaining in
the organisation.
Based on the findings of the study, it was concluded that collective bargaining at NECECAI is still
ineffective to meet the principles of an effective collective bargaining process. Thus, as a
recommendation of the study, collective bargaining effectiveness can be improved by improving
communication between employers’ representatives and trade union, improving negotiation skills
and balancing of the bargaining powers.
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Date
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December 2021
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Publisher
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BUSE
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Keywords
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collective bargaining, organizational performance
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Supervisor
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NIL
