The relationship between labour turnover and organisational performance in the health sector: a case study of sally Mugabe Central Hospital. · Electronic Theses and Dissertations

Author

Mukarakate, Leobah

Title

The relationship between labour turnover and organisational performance in the health sector: a case study of sally Mugabe Central Hospital.

Abstract

This study examined the relationship between labour turnover and organisational performance in the health sector using Sally Mugabe Central Hospital as a case study. A survey research design was used and a quantitative method was adopted for this study. A sample of 13 human resources personnel was used which was selected using cluster sampling. Data was gathered using a Likert scale questionnaire. Data was presented using tables, charts, and histograms. Data was analysed using ANOVA and multiple regression analysis. Findings from this study revealed that the types of labour turnover being experienced at SMCH are voluntary turnover and involuntary turnover with voluntary turnover the most prevalent type of turnover at SMCH, the causes of labour turnover at SMCH are unfair remuneration; poor working conditions; stress; influence of colleagues; and low levels of career commitment. Also, the study found that labour turnover had consequences on SMCH’s performance and the consequences were found to be mainly negative. The negative consequences are loss of valuable knowledge and experience; reduced employee morale; loss of belief in team’s competencies and ability to perform; identified bad corporate image; and financial losses. The study found that there was a significant statistical relationship between labour turnover and performance at SMCH. The following recommendations were suggested to reduce labour turnover and improve performance at SMCH: recruitment processes should be designed in a way that ensures the selection of employees whose values, interests and goals align with those of the organisation; human resource management department should find ways of improving employee remuneration; the organisation must put in place measures aimed at keeping employees motivated; the human resources department should put in place measures such as increased salaries, providing recognition, and individual growth opportunities to employees to discourage them from exiting the organisation; and that further study must be done on the influence of employment policies and practices on labour turnover at SMCH.

Date

June 2023

Publisher

BUSE

Keywords

labour turnover, organisational performance

Supervisor

Dr. T. Tichagwa