An assessment of the effectiveness of internal communication on organisational performance, a case study of NOCZIM (pvt) ltd company
- Author
- Huswu, Norman
- Title
- An assessment of the effectiveness of internal communication on organisational performance, a case study of NOCZIM (pvt) ltd company
- Abstract
-
This study sought to investigate the effect of poor communication on performance of workers in an organisation.
The research design was a case study in which 40 respondents were selected using stratified random sampling from a population of 100 people. Data was collected from respondents using 35 questionnaires and 5 interviews and desktop research as research instruments.
The research findings revealed that respondents were aware of the existence of ineffective communication and identified poor working relationships as a key symptom. Furthermore, the results indicated that perceptions, disengagement in decision making and the poor employment relationships were key contributors of ineffective communication.
The study highlights the key effects of ineffective communication as increase in negative attitudes and decrease in job satisfaction.
Moreover, the study also recommends that targeted holding of educative workshops and implementation of effective communication strategies is needed to reduce communication inefficiencies or influx.
In addition, further research is also recommended to establish the depth of the relationship between workplace communication and performance - Date
- June 2023
- Publisher
- BUSE
- Keywords
- effect of poor communication,stratified random sampling
- Supervisor
- Mr. Mangwende
- Item sets
- Department of Human Capital Management
