Does supply chain risk management matter in improving service delivery of Bindura Municipality authority?
- Author
- Gambe,Beatrice Sharon
- Title
-
Does supply chain risk management matter in improving service delivery of Bindura Municipality authority?
- Abstract
- The study investigated the effects of supply chain risk management in service delivery of Bindura Municipality. Data was collected using descriptive and analytical research designs which involved qualitative research, a sample size of 85 respondents was considered, of which 13 respondents were drawn from the staff, 72 respondents were residents of Bindura town. Data was analyzed through Microsoft Excel. The study found that there are several indicators of service delivery, including water supply, state of roads, health services and it reveals that, the municipality provides poor services (including lack of water supply, potholes on roads, shortage of medicine in the health care service) to its residents. Poor infrastructure and mismanagement of resources are the biggest challenges to getting quality services. There is a positive relationship between supply chain risk management and service delivery, emphasizing the importance of effective SCRM strategies in improving service delivery in Bindura town. The study therefore recommends Bindura Municipality to concentrate on improving the quality of services provided to the residents and adopt effective supply chain risk management measures such as multiple sourcing, risk sharing and the PPRR risk management model, improve communication with residents, invest in staff training and develop a proactive risk management culture.
- Date
- June 2023
- Publisher
- BUSE
- Keywords
- supply chain risk management, descriptive and analytical research designs
- Supervisor
- Mr. Chikabwi
- Item sets
- Department of Economics
- Media
-
Beatrice Gambe.docx