E-procurement adoption and operational performance of public sector organizations in Harare, Zimbabwe. · Electronic Theses and Dissertations

Author

Gadaga, Cynthia

Title

E-procurement adoption and operational performance of public sector organizations in Harare, Zimbabwe.

Abstract

The major aim of the study was to ascertain the ways in which the e-procurement can be adopted inclusive of its effects to the public sector organization. The research assessed how e-procurement adoption has affected the functioning of the public sector in Harare.
The research's is foundation is established in theories that will enable an in-depth evaluation of e-procurement effects on organizational performance. The Innovation Diffusion Theory (IDT), Technology-Organization-Environment (TEO) and the Technology Acceptance Model (TAM) are reviewed in this study.
A descriptive research design is used in this research. It is a methodological frameworks that use questionnaires or interviews to collect data on existing conditions, opinions, or behaviors. The population of this study are public sector entities in Zimbabwe and this includes parastatal such as National Railways of Zimbabwe, Grain Marketing Boards (GMB) and ZUPCO. A total of 80 questionnaires were distributed and 58 were successfully completed and collected by the researcher. The percentage of respondents who successfully participated in the survey is 73%. The research found that, most of the public sector entities’ practice is to locate suppliers for goods and services by searching through the internet. The study found that, adopting e-procurement will improve the performance of public sector organizations. It improves efficiency, reduces administration costs and enhances service delivery. The study recommended that, to improve staff expertise and guarantee efficient use of the e-procurement system, provide ongoing e-procurement training. Enhancement of the Legal Framework: To give e-procurement operations inside public sector organizations a strong legal base, push for the official recognition and regulation of electronic procurement transactions.

Date

June 2024

Publisher

BUSE

Keywords

e-procurement, public sector ,descriptive research design

Supervisor

NIL