An Evaluation of the role of microfinance institution programs in promoting financial inclusion in Zimbabwe: a case study of FBC microplan in Harare · Electronic Theses and Dissertations

Author

Ruturi, Samantha C.

Title

An Evaluation of the role of microfinance institution programs in promoting financial inclusion in Zimbabwe: a case study of FBC microplan in Harare

Abstract

This Dissertation explains Financial Inclusion as a continuous discovery and access to a wide range of financial services in a more convenient and affordable manner. The study presents an analysis to the contribution of Microfinance programs in promoting financial inclusion in Zimbabwe, the case study of FBC Micro Plan Harare in Zimbabwe. Since, it is more often that low income earner’s groups are those ones that lack access to financial services; financial programs have emerged as a public policy instrument to promote financial inclusion in Zimbabwe. This Dissertation focuses on evaluating the contribution of microfinance programs in promoting financial inclusion in Zimbabwe. In the Dissertation the research questions were informed by relevant literature, with relation to microfinance and financial inclusion. The line of enquiries were done using Google questionnaires link via emails and whatsApp platform as well as sending physical questionnaire to financial service provider or Microfinance institution called FBC Micro Plan, FBC Micro Plan clients and the marginalized group. This research administered 48 questionnaires to microfinance personnel, clients, potential customers and policy makers based in Harare, and 45 out of 48 questionnaires were returned with complete responses The comments of service providers, clients and the financialy excluded group were analyzed using descriptive statistics in form of SPSS data tables. The participants in this study 60% were male and 40% respectively were females. The research findings managed to explain R2 of 0.909 which means the factors cited in this study explained 90.9% of the variations that are taking place on microfinance financial inclusion, the remaining percentage variation (9.1%) is explained by stochastic variables which the study did not capture. The results obtained from microfinance included the need for a wide range of financial services particularly savings as well as the enhancement to financial literacy. The research study passes concerns to this particular study by stretching into giving recommendation and areas for further research. This research study focuses its implications to policy makers, financial service providers and the financially excluded.

Date

December 2023

Publisher

BUSE

Keywords

Financial inclusion

Microfinance institution programs

Supervisor

Dr Maune