A Performance measurement framework of the local government in a volatile economy. A case study of Murewa district council · Electronic Theses and Dissertations

Author

Chikuni, David

Title

A Performance measurement framework of the local government in a volatile economy. A case study of Murewa district council

Abstract

In Zimbabwe, rural local authorities are essential to the country's growth by providing essential services to their communities. However, they have faced criticism for not meeting services adequately. To address this, Zimbabwean local authorities have adopted performance measurement systems to improve service delivery and ensure the transparent use of public resources. Despite this, there is limited understanding of their effectiveness, especially in rural areas. To fill this gap, a qualitative study was conducted, focusing on the Murewa RuralDistrict Council. The study involved fifteen participants and aimed the evaluate performance measurement systems revealed that the presence of strategic-animated operations, including the effectiveness of the performance measurement system. Additionally, unclear service delivery and performance measurement objectives this difficulty made it challenging to establish meaningful correlations between them.Even though there were contractual obligations for performance in place, there was little indication of ongoing assessment provided by the system for other human resource procedures. Remarkably, the organization examined the system of measurement of performance separately, failing to integrate it with crucial processes such as reward management, leading to minimal impact on overall performance. To improve implementation, developing a comprehensive strategic plan, conducting regular evaluations, and integrating the system with other human resource processes are crucial. The organization must reconsider its approach to performance measurement, focusing on broader integration with human resource measurement processes.

Date

2024

Publisher

BUSE

Keywords

Performance measurement framework

Local government

Volatile economy

Supervisor

N/A