-
Author
-
Chinaka, Caroline R.
-
Title
-
The Impact of e- procurement on procurement process and organizational performance on information and communication technology business: a case study of Telone Zimbabwe’s Harare main branch
-
Abstract
-
This comprehensive study investigates the impact of e-procurement on the procurement process and organizational performance within the Information and Communication Technology (ICT) industry. The research focuses on TelOne Zimbabwe's Harare main branch as a case study, utilizing a questionnaire survey to collect data, which is subsequently analysed using robust statistical techniques. The findings gleaned from the study demonstrate that the implementation of e-procurement has yielded notable improvements in the efficiency and effectiveness of the procurement process. Specifically, it positively influences the roles and responsibilities of procurement staff, enhances the timeliness of procurement activities, and provides valuable training and support. Moreover, e-procurement implementation has resulted in substantial cost savings, while concurrently identifying areas for process optimization and improvement. Notably, it also encounters minimal resistance, allowing for a smooth transition. Furthermore, the study affirms that e-procurement has facilitated stronger supplier relationship management, promoted transparency, and enhanced accountability throughout the organization. Consequently, it has contributed to an overall enhancement of organizational performance. Based on the significant insights gathered, several recommendations are provided for TelOne Zimbabwe's Harare main branch and other organizations operating within the ICT sector. Firstly, it is crucial to continue investing in e-procurement infrastructure, recognizing its potential for further streamlining processes through process automation, system integration, and advanced analytics. Secondly, ongoing training and support programs should be implemented to ensure that procurement staff fully embrace and effectively utilize the e-procurement system, thereby maximizing its benefits. Thirdly, fostering collaboration and communication with suppliers through the e-procurement system is recommended to enhance supplier relationship management and achieve mutual goals. Additionally, regular monitoring and evaluation of the system's performance are vital to identify opportunities for continuous improvement, while efficient change management strategies must be implemented to address any potential resistance or reluctance.
-
Date
-
June 2024
-
Publisher
-
BUSE
-
Keywords
-
E- procurement
-
Information and communication technology business
-
Organizational performance
-
Supervisor
-
Mr. Pande
