The Impacts of electronic procurement on service delivery in the public sector: a case study of Gokwe North district hospital
- Author
- Rashama, Charlene
- Title
- The Impacts of electronic procurement on service delivery in the public sector: a case study of Gokwe North district hospital
- Abstract
- The study intended to define the impacts of e-procurement on service delivery in public sector. In the bid to accomplish the objectives of the study, qualitative research approach was implemented for the acquisition of knowledge about electronic procurement and how it affects service delivery as well explaining how organizations are affected if e-procurement is not employed. The researcher adopted the descriptive research design. A targeted population of 50 employees from six departments was used in the study research. A sample of 42 questionnaires were collected from employees at Gokwe North District Hospital. The data was collected through the use of interviews and questionnaires and the responses were represented in the form of tables, graphs and pie charts. Findings from the study generally reveal that e-procurement implementation in to the organizational processes convert into efficient service delivery. The research findings also reflected that e-procurement tools such as e-sourcing and e-tendering pose positive impacts on service delivery. The study recommends government intervention in funding the acquirement of software and hardware, staff training programs and research and development programs to accomplish improved service delivery.
- Date
- June 2024
- Publisher
- BUSE
- Keywords
- Electronic procurement
- Public sector
- Supervisor
- N/A
- Item sets
- Faculty of Commerce
- Media
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Rashama, Charlene.pdf