The influence of total reward management on employee performance. A case of City of Harare Council · Electronic Theses and Dissertations

Author: MUJURU B.
Title: The influence of total reward management on employee performance. A case of City of Harare Council
Abstract: Employee performance has become a major concern in the business industry and among human resource practitioners thereby creating a need to find ways to motivate them to perform better. The purpose of this study was to examine the influence of total reward management on employee performance at City of Harare. Employing a mixed method approach, a stratified random sampling technique was used to select a sample of 360 non managerial employees from six departments whilst a convenience sampling method was adopted to select three top managers. Data collection techniques included questionnaires for general employees and interviews for top managers. The questionnaires which had a response rate of 70% aimed to gauge employees` perceptions and experiences with the City of Harare reward management system. The study revealed a complex interplay between total reward management and employee performance, highlighting the significance of balancing intrinsic and extrinsic rewards to improve employee performance. Based on the findings, several recommendations were proposed, including enhancing clear and transparent communication. This research study made a valuable contribution to the existing body of knowledge on reward systems, specifically in the context of the City of Harare Council. It also provided a basis for future research and practical recommendations for optimizing employee satisfaction and performance within the organization.
Date: 2024
Publisher: BUSE
Keywords: total reward management; employee performance
Supervisor: N/A

Item sets: Faculty of Commerce

Media: MUJURU B.