Assessing The Impact Of Employee Empowerment Strategies On Organizational Performance. A Case Study Of Telecontract Private Limited Company.
- Author
- Mhizha T.
- Title
- Assessing The Impact Of Employee Empowerment Strategies On Organizational Performance. A Case Study Of Telecontract Private Limited Company.
- Abstract
- Telecontract Private Limited Company (TPLC), have been facing a lot of problems lately and some of the major problems include a decline in production, decline in sales and an increase labor turnover. The marketing department recorded a decrease in sales which also decreased production which was recorded by the production department. The production manager also reported their failure to meet daily targets. It is against these revelations that inspired the researcher to objectively investigate the impacts of employee empowerment strategies on organizational performance using TPLC. There was a sample of 49 people utilized for the study's data collection, which was done through questionnaires and interviews. Tables, pie charts and bar graphs were used to present data . Microsoft excel was used to analyze data. The major findings were, employee empowerment strategies have a positive impact on the organization’s performance and the absence of the employee empowerment has a negative impact. Employee empowerment can result on increased employee’s motivation therefore increases productivity of a firm. It can as well result in enhanced customer satisfaction and increased flexibility and adaptability. Employee engagement can also foster a culture of innovation and creativity which can result in improved organizational performance. From the research findings, it is evident that the employee engagement strategies at TPLC are giving employees a voice, fostering trust, providing opportunity to growth and encourages autonomy. It can also be concluded that the major factors that hinders implementation of these strategies are lack of leadership support, organizational culture and insufficient training resources. The study also suggested that TPLC must assess organizational readiness and clearly define empowerment so as to implement better employee empowerment strategies. It also recommended the company to provide training and development opportunities to equip employees with necessary skills, knowledge and competences. Finally, the study recommends that a related study must be conducted out in other sectors using qualitative approach and at a wider scale in order to generalize the findings.
- Date
- 2024
- Publisher
- BUSE
- Keywords
- Employee Empowerment
- Organizational Performance
- Supervisor
- N/A
- Item sets
- Faculty of Commerce
- Media
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Mhizha T.