An Assessment of the impact of Quality Management Systems On Organisational Performance In Zimbabwean Food Manufacturing Industry .
- Author
- Sauta, Hellen Z
- Title
-
An Assessment of the impact of Quality Management Systems On Organisational Performance In Zimbabwean Food Manufacturing Industry .
- Abstract
- The effectiveness of quality management implementation and how it affects corporate innovation were the main areas of this study. The author was driven to carry out the study based on the quality and organizational performance of food manufacturing companies because of the study's research background. The poor performance of substandard products and being outperformed by rival businesses. The study aimed to investigate the effects of quality management systems, their influence on organizational performance, and if they provide any added value to the day-to-day operations of businesses. It also included whether or not the application of quality management was changing things for the better for the customers. Research problems were listed out in line with the research questions, and responses were provided the limitations and research area of the study, along with its importance, were discussed in the analysis. The researcher then moved on to the second chapter, where she reviewed the literature on other writers who had either supported or denied ideas based on the topics she was studying. This provided a deeper understanding of the study's explanation. The descriptive study designs, sample sizes, and tools needed to carry out the data gathering process were covered in Chapter 3. There were two sources of data that were used. 10% of the 250 employees and 25% of the 60 largest clients made up the tiny sample size of 35 percent. This included customers, shop flow staff, and management. Questionnaires and interviews were used as instruments for research. The management was the main subject of the interview, with questions pertaining to both customers and employees. The organization's efficiency and the impact of quality management were key issues in the results and items manufactured on the findings. This was done in order to close the gap and draw attention to the problem clarification and study gap in the areas of continuous improvement, quality control results on the organization's image and reputation, earnings, and whether or not customers are satisfied with the given products. The study's conclusion outlines how an organization can experience the benefits of quality management by implementing strategies that improve their knowledge of and understanding of their customers, enable them to practice continuous improvement, and involve all stakeholders in ensuring quality. The research's conclusion, summary, and recommendations were also provided. They stated that the organization should hire highly qualified workers to assure quality, provide ongoing professional training and development for staff, and consistently pursue continuous improvement
- Date
- June 2024
- Publisher
- BUSE
- Keywords
- Quality
- Organisational Performance
- Management Systems
- Supervisor
- Ms E Tapfuma
- Item sets
- Faculty of Commerce
- Media
-
Sauta, Hellen Z.pdf