The challenges of work flexibility on employee performance: a case of Red Cross Headquarters Harare.

Author

Mhasvi, Tadiwanashe T

Title

The challenges of work flexibility on employee performance: a case of Red Cross Headquarters Harare.

Abstract

This research study investigates the challenges of work flexibility on employee performance, using a case study of the Red Cross. Conducted in various operational areas, the study aims to examine the impact of flexible work arrangements on employee productivity and engagement, explore employee perceptions regarding the effectiveness of such arrangements, and evaluate the barriers faced in implementing flexible work policies. Employing a mixed-methods design, the target population included employees of the Red Cross, with a sample of 60 respondents surveyed using structured questionnaires and the sampling method used is non-probability sampling with judgmental selection. Data were analysed using descriptive statistics and thematic analysis, focusing on the interplay between work flexibility and employee performance. Each objective was addressed through targeted questions in the survey, enabling a comprehensive evaluation of employee experiences. The findings highlight the complexities and challenges associated with work flexibility, revealing insights into its effects on performance. The study concludes with recommendations for enhancing work flexibility practices to optimize employee performance within the Red Cross The study concludes that the Red Cross needs to reassess and enhance its flexible work policies to address the disconnect between the perceived important of work flexibility and its actual implementation, ultimately fostering a more adaptable and productive workforce with recommendations that the Red Cross should review and update its existing flexible work policies to ensure they are inclusive and cater to the diverse needs of employees, implementing various flexible options such as remote work, adjustable working hours and hybrid models.

Date

June 2025

Publisher

BUSE

Keywords

employee performance

Red Cross

flexible work policies

Supervisor

Dr Mapuranga