An Evaluation of the effects of internet banking service quality on performance of Zimbabwe banks: a case study of Empowerbank, Zimbabwe

Author

Mhike, Arnold

Title

An Evaluation of the effects of internet banking service quality on performance of Zimbabwe banks: a case study of Empowerbank, Zimbabwe

Abstract

The introduction of information and communication technology has had a significant impact on the business environment, particularly on banks, leading retail and corporate players to adopt internet banking in delivering products and services. This study aimed to address the effects of internet banking service quality on Performance of Empower Bank Zimbabwe, as well as the challenges faced in using this system. Both primary and secondary data were collected using an exploratory research design, and descriptive statistics to analyse the findings. The results indicated a positive and significant relationship between internet banking adoption and the bank's performance, demonstrating the benefits of internet banking in improving bank advancements.

Date

June 2025

Publisher

BUSE

Keywords

Internet Banking

Empowerbank

Service Quality

Internet Banking Service Quality

Supervisor

Nil